This policy governs payment, cancellation and refunds for session bookings and gift vouchers at Artopolis (Funky Monkeys Ltd., UIC 206939260).
I. Session bookings. (1) No prepayment for individual bookings; payment on site before the session starts, in cash or by card (POS terminal). A session paid with a gift voucher is not paid again on site. (2) A booking may be cancelled or moved up to 24 hours before the session at info@artopolis.bg or +359 700 109 35, subject to availability. (3) No-show without notice counts as a cancellation; for a voucher booking the voucher is considered used, although Artopolis may release it for a new booking at its discretion; repeated no-shows may limit future bookings. (4) Group events (birthdays, team-building, corporate events): a deposit of 50% of the final amount is required by bank transfer up to 2 working days before the event; the booking is final once the deposit arrives. The deposit is refundable if cancelled at least 7 calendar days before the date; after that it is not refunded. A date change is possible once, with notice at least 3 days before the event and subject to availability. The final amount is recalculated to the actual number of participants on the day; capacities are fixed.
II. Gift vouchers. (1) Vouchers are bought online by card (Visa, Mastercard) through the payment provider myPOS. Card details are entered only on myPOS's secure page; Artopolis never receives or stores card data. The price is shown on the site in euro including VAT and is charged once, at purchase. For every purchase you receive a payment receipt from myPOS at the e-mail address you gave. If you need an invoice, write to us at info@artopolis.bg. (2) The voucher is issued digitally immediately after the payment is confirmed and sent to the buyer's e-mail (link to the voucher page and a printable PDF). If it does not arrive within a few minutes, check your spam folder or contact us and we will resend it. (3) Right of withdrawal. As a consumer who bought a voucher online you may withdraw from the purchase within 14 days of the purchase date without giving a reason, provided the voucher has not been used (no booking made with it). Write to info@artopolis.bg quoting the voucher number; the amount is refunded to the same card within 14 days. (4) After those 14 days the voucher is non-refundable, not exchangeable for cash and cannot be used partially. Lost, stolen, copied or expired vouchers are not reissued; the validity period (3 calendar months from issue) is not extended. (5) A voucher covers one session in the stated light mode for the stated number of participants and is used once and in full through the online booking system on the voucher page (link or QR code). If a booking made with a voucher is cancelled at least 24 hours before the session, the voucher can be used again until it expires. (6) If the payment provider refuses or reverses a payment, the voucher is not issued or is voided, and we will contact you at the e-mail given.
III. General. Artopolis may refuse a booking where these terms are not met, may ask for written confirmation, and may update this policy when necessary.
Contact: info@artopolis.bg, +359 700 109 35. See also the Terms and Conditions. Last updated: 11 September 2026.